Returns & Exchanges
At Moon Magic, we want you to be completely enchanted by your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn fashion items. Please ensure all original tags are attached and the items are in their original packaging to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack your items in their original box and include the printed return authorization slip provided via email.
Ship It Back
Attach the pre-paid shipping label to your package and drop it off at any authorized carrier location within 7 days of your request.
Receive Your Refund
Once our magic team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing